Refund policy

Due to the handmade and made-to-order nature of our candles, we currently do not accept returns or exchanges. All sales are final.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and include clear photos of the item and packaging. We will review the issue and, when approved, provide a replacement or refund. Please do not return any item without contacting us first. 

Preorder cancellations are accepted within 24 hours of purchase. After that period, your order enters processing and cannot be canceled.

For questions regarding cancellations, damaged items, or refunds, please contact us at shopmadisonsweets@gmail.com.

Refunds
If a refund is approved for an eligible cancellation or damaged, defective, or incorrect item, it will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at shopmadisonsweets@gmail.com.